Retail Team Leader — Growth & Customer Experience

Bath & Body Works; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Job summary

The role emphasizes coaching, talent development, and building strong in-store connections with customers, with weekends and holidays required.

Qualifications

• Proven sales, customer experience and operational results in a fast-paced retail environment.
• Experience in a supervisory role, preferably in retail.
• Customer-first mindset with coaching and leadership abilities.
• Strong communication and adaptability in dynamic settings.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Lead as Manager on Duty and address customer experience or maintenance issues.
• Partner with Sales Leadership to support action plans and drive results.
• Execute opening/closing routines, deposits, shipments, and directives.
• Set daily direction for the team and provide performance feedback.

Education

High school diploma

Job description

The role emphasizes coaching, talent development, and building strong in-store connections with customers, with weekends and holidays required.