Retail Team Leader – Elevate Customer Experience

The North Face; Birch Run (MI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face is seeking a Supervisor to support the store leadership team and deliver exceptional customer experiences in a fast-paced retail setting. You will coach associates, maintain store standards, and help drive profitability while fostering an inclusive team culture.

Ideal candidates will have at least 1 year of retail leadership, strong communication, and the ability to manage daily operations and stock, ensuring smooth store performance and excellent service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Ability to stand and perform physical tasks for extended periods.

Responsibilities

• Support store leadership and drive customer experience.
• Coach and develop team members to reach sales goals.
• Supervise daily store operations including opening/closing and floor coverage.
• Organize stockroom activities and ensure timely product flow to sales floor.
• Maintain visual merchandising standards and assist with training new hires.

Skills

Customer engagement

Coaching

Communication

Independent work

Education

High School Diploma or equivalent

Tools

Retail software tools

Microsoft Office

Job description

The North Face is seeking a Supervisor to support the store leadership team and deliver exceptional customer experiences in a fast-paced retail setting. You will coach associates, maintain store standards, and help drive profitability while fostering an inclusive team culture.

Ideal candidates will have at least 1 year of retail leadership, strong communication, and the ability to manage daily operations and stock, ensuring smooth store performance and excellent service.