Retail Supervisor: Lead Service & Team Growth

VF Corp.; Las Vegas (NV); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face seeks a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and help the team meet and exceed sales goals in a fast-paced retail environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Store leadership

Coaching & mentoring

Customer engagement

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The North Face seeks a Supervisor to support the store’s leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and help the team meet and exceed sales goals in a fast-paced retail environment.