Floor Supervisor: Lead Store Team & Customer Experience

VF Corp.; Lynnfield (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach associates, supervise daily operations, and ensure inventory and merchandising standards align with brand directives.

Ideal candidates have 1+ years of retail leadership experience, a High School Diploma or equivalent, and a passion for delivering results in a fast-paced environment. The role offers an hourly pay range and potential incentive opportunities.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent is preferred; hands-on achievements are valued.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Skills

Store leadership

Customer engagement

Communication skills

Flexibility

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

The North Face is seeking a Supervisor to support the store's leadership team and drive an exceptional customer experience. You will coach associates, supervise daily operations, and ensure inventory and merchandising standards align with brand directives.

Ideal candidates have 1+ years of retail leadership experience, a High School Diploma or equivalent, and a passion for delivering results in a fast-paced environment. The role offers an hourly pay range and potential incentive opportunities.