Retail Store Leader: Inspire Sales & Service Excellence

T-Mobile; Saint George (UT); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Employee stock grants

Job summary

T-Mobile is seeking a Retail Team Leader to coach and guide the store team toward achieving sales targets and delivering excellent customer service. You will drive product knowledge, coaching, and operational excellence to ensure a top-tier customer experience.

The role emphasizes team leadership, coaching, and adherence to retail procedures, contributing to store performance and customer satisfaction. Strong communication and a proactive approach are essential for success.

Qualifications

• High School Diploma or GED required.
• Strong communication and leadership skills required.
• Experience in retail or customer service preferred.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach staff on product knowledge and store procedures to improve performance.
• Manage store operations including merchandising, planogram compliance, and store standards.
• Monitor expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through team coordination.
• Stay current on products and leadership practices to support the team.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma or GED

Job description

T-Mobile is seeking a Retail Team Leader to coach and guide the store team toward achieving sales targets and delivering excellent customer service. You will drive product knowledge, coaching, and operational excellence to ensure a top-tier customer experience.

The role emphasizes team leadership, coaching, and adherence to retail procedures, contributing to store performance and customer satisfaction. Strong communication and a proactive approach are essential for success.