Retail Team Leader: Drive Sales & Customer Service

Family Farm & Home; Kentucky; On-site; USD 36,000 - 48,000; Full time

Job summary

Family Farm and Home is a family-owned retailer seeking a Team Leader to support store operations and lead a team in delivering exceptional customer service. The role emphasizes merchandising, inventory control, cost management, and staff supervision to achieve budgeted goals.

The Team Leader will model the company’s values, drive a positive work environment, and coordinate with the store manager on staffing, training, and performance.

Qualifications

• Strong leadership and problem-solving skills.
• Excellent communication with customers and vendors.
• Ability to motivate and supervise team members.

Responsibilities

• Promote the store mission and values.
• Assist store manager to drive sales with superior customer service.
• Maintain professionalism and positive store morale.
• Schedule and assign employees to meet store goals and operations.
• Build rapport with customers and identify their needs.
• Support community relationships and programs.
• Protect inventory and assets according to policy.
• Verify merchandise received and merchandised correctly.
• Ensure a safe and clean store environment.
• Contribute to marketing strategy based on sales data.

Skills

Leadership

Problem solving

Communication

Team leadership

Organizational skills

Customer service

Time management

Physical stamina

Job description

Family Farm and Home is a family-owned retailer seeking a Team Leader to support store operations and lead a team in delivering exceptional customer service. The role emphasizes merchandising, inventory control, cost management, and staff supervision to achieve budgeted goals.

The Team Leader will model the company’s values, drive a positive work environment, and coordinate with the store manager on staffing, training, and performance.