Retail Team Leader: Drive Sales & Customer Service

Family Farm & Home, Inc.; Canton (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Family Farm and Home is a family-owned retailer with locations across the Midwest. We are seeking a Team Leader to learn and uphold our culture while supporting store operations and driving sales through merchandising, inventory control and excellent customer service.

The role requires leadership, problem solving, and strong communication, with the ability to manage time and multitask in a fast-paced environment. Flexible schedule, including weekends, evenings, and holidays, is common in retail.

Qualifications

• Must demonstrate excellent leadership and problem solving skills.
• Good oral/written communication with customers, vendors and associates.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with a focus on superior customer service.
• Maintain professionalism and positive store morale.
• Assist store manager in execution and performance of all store responsibilities through associates or own actions.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Identify current and future customer requirements by establishing rapport with actual and potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicit customers to sign up for Family Farm and Home Programs (loyalty, warranties, financing).
• Manage and protect inventory and company assets according to policy.
• Verify merchandise is received, stored and merchandised per procedures.
• Protect team members and customers by ensuring safety and compliance with laws.
• Assist store manager in marketing strategy changes by reviewing financials and sales records.
• Assist in maintaining consistent operations by enforcing policies and procedures.
• All other duties as assigned by store manager or company official.

Skills

Leadership

Communication

Problem solving

Time management

Team orientation

Job description

Family Farm and Home is a family-owned retailer with locations across the Midwest. We are seeking a Team Leader to learn and uphold our culture while supporting store operations and driving sales through merchandising, inventory control and excellent customer service.

The role requires leadership, problem solving, and strong communication, with the ability to manage time and multitask in a fast-paced environment. Flexible schedule, including weekends, evenings, and holidays, is common in retail.