Retail Team Leader & Customer Experience Pro

Lids; Concord (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Professional training programs

Early Wage Access options

Job summary

Lids in Concord, CA is seeking an Assistant Store Manager to lead daily store operations and drive sales with a customer-first mindset. You will oversee scheduling, training, visual merchandising, and inventory control while ensuring a fun, inclusive team environment.

You will partner with the Store Manager to execute company strategies, coach associates, and deliver exceptional service in a fast-paced retail setting that celebrates fans and quality headwear.

Qualifications

• Proven ability to achieve sales targets while minimizing loss.
• Strong verbal communication and professional demeanor.
• Ability to work unsupervised and manage tasks independently.

Responsibilities

• Act as manager on duty for scheduling issues and customer concerns.
• Lead training and development of store associates and maintain brand standards.
• Oversee staffing, merchandising, and inventory control.
• Drive selling strategy to achieve KPIs and deliver exceptional service.
• Open/close store operations and ensure store readiness for inventory.

Skills

Sales results

Interpersonal skills

Independent work

Job description

Lids in Concord, CA is seeking an Assistant Store Manager to lead daily store operations and drive sales with a customer-first mindset. You will oversee scheduling, training, visual merchandising, and inventory control while ensuring a fun, inclusive team environment.

You will partner with the Store Manager to execute company strategies, coach associates, and deliver exceptional service in a fast-paced retail setting that celebrates fans and quality headwear.