Assistant Store Manager: Lead Team & Customer Experience

Lids; Town of Riverhead (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Professional training

Team oriented culture

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, coach and develop team members, and ensure exceptional customer service. You will manage scheduling, training, and adherence to brand standards while driving sales and maintaining store standards in a fast-paced retail environment.

The role reports to the Store Manager and requires ability to work in a dynamic team, handle escalations, and uphold loss prevention measures.

Qualifications

• Proven ability to drive sales while reducing loss.
• Strong interpersonal and verbal communication skills.
• Ability to work independently without direct supervision.

Responsibilities

• Act as Manager on Duty for scheduling issues, customer complaints, etc. in the absence of the Store Manager.
• Lead and train store associates using LIDS Training Programs; set goals and follow up.
• Recruiting and training store personnel on proper store operations and procedures.
• Encourage compliance with company policies and safeguard inventory, funds, and property.
• Schedule and staff the store, including handling peak periods.
• Support in achieving sales KPIs and delivering exceptional customer service.

Skills

Sales results

Interpersonal skills

Communication

Independence

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, coach and develop team members, and ensure exceptional customer service. You will manage scheduling, training, and adherence to brand standards while driving sales and maintaining store standards in a fast-paced retail environment.

The role reports to the Store Manager and requires ability to work in a dynamic team, handle escalations, and uphold loss prevention measures.