Retail Team Leader: Coaching, Service & Sales

T-Mobile; Fond du Lac (WI); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off (PTO)

12 paid holidays

Job summary

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. The role emphasizes coaching, training, and operational management to meet customer needs and store standards.

The position focuses on driving sales performance, customer engagement, and efficient store operations, with compensation structured around base pay plus incentives and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 1 year customer service and/or sales experience in retail environment is preferred.
• Legally authorized to work in the United States is required.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.

Skills

Leadership

Coaching

Coaching Conversations

Customer Service

Sales

Sales Performance Coaching

Product Knowledge

Communication

Team Coaching

Talent Development

Engaging People

Customer Engagement

Education

High School Diploma / GED

Job description

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. The role emphasizes coaching, training, and operational management to meet customer needs and store standards.

The position focuses on driving sales performance, customer engagement, and efficient store operations, with compensation structured around base pay plus incentives and comprehensive benefits.