Retail Team Leader & Customer Experience Coach

tmobile; Shallotte (NC); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Job summary

T-Mobile is hiring a Store Leader to coach the retail team toward delivering outstanding customer-focused service and sales results. You will guide teammates to meet customer needs through effective coaching, training, and strong operational management in a retail setting.

Lead by example with product knowledge, store procedures, and a commitment to ongoing development. This role emphasizes driving performance while maintaining store standards and a superior customer experience, with growth

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Store Leader to coach the retail team toward delivering outstanding customer-focused service and sales results. You will guide teammates to meet customer needs through effective coaching, training, and strong operational management in a retail setting.

Lead by example with product knowledge, store procedures, and a commitment to ongoing development. This role emphasizes driving performance while maintaining store standards and a superior customer experience, with growth