Retail Team Leader: Coach, Sell & Delight Customers

T-Mobile; Laurel (MS); On-site; USD 43,000 - 76,000; Full time

Job summary

T-Mobile is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales results. You will coach, train, and manage operations, ensuring standards, product knowledge, and adherence to procedures to drive performance.

The role emphasizes driving customer satisfaction and contributing to store financial and operational success. Join a dynamic team where leadership and customer excellence are valued, with opportunities for growth and recognition

Qualifications

• High school diploma or GED required.
• 1 year customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence
• Coach and train staff on product knowledge and customer interactions
• Manage store operations including merchandising, plan‑o‑gram compliance, and store standards
• Monitor expenses, discounts, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through team coordination
• Stay current on products and leadership practices to serve as an expert resource

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Education

High School Diploma/GED

Job description

T-Mobile is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales results. You will coach, train, and manage operations, ensuring standards, product knowledge, and adherence to procedures to drive performance.

The role emphasizes driving customer satisfaction and contributing to store financial and operational success. Join a dynamic team where leadership and customer excellence are valued, with opportunities for growth and recognition