Retail Team Leader: Elevate Service & Sales

T-Mobile USA, Inc.; Chapel (MO); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to maintain store standards and product knowledge, driving performance and customer satisfaction.

The role emphasizes leadership, coaching conversations, and change management, with compensation including base pay and incentives; they emphasize benefits and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Team Coordination

Change Agility

Product Knowledge

Sales Performance Coaching

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to maintain store standards and product knowledge, driving performance and customer satisfaction.

The role emphasizes leadership, coaching conversations, and change management, with compensation including base pay and incentives; they emphasize benefits and opportunities for growth within the company.