Retail Team Leader: Coaching, Sales & Store Excellence

T-Mobile; Paris (ME); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Annual stock grants

Paid time off

Medical, dental and vision insurance

Paid holidays

Job summary

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to align with store standards and drive performance.

The role emphasizes product knowledge, leadership practices, and meeting sales targets while ensuring exceptional customer experience. Regulatory compliance and benefits support are included.

Qualifications

• Requires High School Diploma or GED.
• Minimum 1 year in customer service or sales in retail preferred.
• Proven ability to coach teams and drive sales results.

Responsibilities

• Lead and develop retail team to achieve sales targets and excellent customer service.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including merchandising, plan-o-grams, and environment standards.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through effective team coordination.
• Stay current on products, services, and leadership practices.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Change Agility

Team Coaching

Customer Engagement

Product Knowledge

Sales Performance Coaching

Talent Development

Team Leadership

18+ years

Authorized to work in US

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to align with store standards and drive performance.

The role emphasizes product knowledge, leadership practices, and meeting sales targets while ensuring exceptional customer experience. Regulatory compliance and benefits support are included.