Retail Team Leader & Coach — Elevate Customer Experience

tmobile; Tukwila (WA); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit programs

Job summary

T-Mobile is seeking a Store Leader to guide the retail team in delivering exceptional customer service and sales results. You will coach staff, manage store operations, and align with company standards to drive performance and customer satisfaction.

The role requires leadership, product knowledge, and strong coaching skills, with opportunities to grow within a dynamic retail environment. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Other duties/projects as assigned by management.

Skills

Change Agility

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Store Leader to guide the retail team in delivering exceptional customer service and sales results. You will coach staff, manage store operations, and align with company standards to drive performance and customer satisfaction.

The role requires leadership, product knowledge, and strong coaching skills, with opportunities to grow within a dynamic retail environment. Equal opportunity employer.