Retail Team Lead & Coach — Elevate Customer Experience

T-Mobile; Arnold (MO); On-site; USD 52,000 - 98,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Employee discounts

Job summary

T-Mobile is seeking a retail leadership professional to guide a store team in delivering exceptional customer service and achieving sales goals. You will coach staff, ensure product knowledge, and oversee store operations to maintain high standards.

Responsibilities focus on team development, customer engagement, and executing merchandising plans while driving performance and customer satisfaction across the location.

Qualifications

• Minimum High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong leadership and coaching abilities.
• Excellent communication and customer engagement skills.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver service excellence.
• Coach staff on product knowledge, customer interactions and store procedures.
• Manage store operations, merchandising, and environment standards.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a retail leadership professional to guide a store team in delivering exceptional customer service and achieving sales goals. You will coach staff, ensure product knowledge, and oversee store operations to maintain high standards.

Responsibilities focus on team development, customer engagement, and executing merchandising plans while driving performance and customer satisfaction across the location.