Retail Team Leader: Coach, Drive Sales

T-Mobile; Bentonville (AR); On-site; USD 43,000 - 76,000; Full time

Job summary

T-Mobile in Bentonville, United States, is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and set standards to drive performance and maintain product knowledge and store procedures.

This role measures success by sales targets, customer satisfaction, and operational efficiency. You will manage store operations, merchandising, and guest experience while supporting leadership with day-to-day decisions and

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment (Preferred).

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and services to act as an expert resource for the team.
• Handle additional duties as assigned by business management.

Skills

Coaching

Sales leadership

Customer service

Leadership

Performance monitoring

Product knowledge

Education

High School Diploma/GED

Job description

T-Mobile in Bentonville, United States, is seeking a Store Team Lead to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and set standards to drive performance and maintain product knowledge and store procedures.

This role measures success by sales targets, customer satisfaction, and operational efficiency. You will manage store operations, merchandising, and guest experience while supporting leadership with day-to-day decisions and