Retail Team Leader: Coaching, Sales & Ops

T-Mobile; Clarksville (AR); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock programs

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Store Team Lead to support store leadership in delivering customer-focused service and sales outcomes. This role emphasizes coaching, training, and operational management to meet customer needs and drive performance.

You will lead a retail team, maintain store standards, and stay current on products and services to enable strong sales and exceptional customer experiences. This position is based in Arkansas and requires 18+ and legal work status.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to reach sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through team coordination.
• Stay current on products, services, and leadership practices as an expert resource.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Sales Performance Coaching

Team Coaching

Change Agility

Change Management Coaching

Engaging People

Customer Engagement

Escalation Resolution

Talent Development

Staff Development

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Store Team Lead to support store leadership in delivering customer-focused service and sales outcomes. This role emphasizes coaching, training, and operational management to meet customer needs and drive performance.

You will lead a retail team, maintain store standards, and stay current on products and services to enable strong sales and exceptional customer experiences. This position is based in Arkansas and requires 18+ and legal work status.