Retail Team Lead — WOW Guest Experience

Kendra Scott, LLC; Bridgewater Township (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Kendra Scott, LLC is seeking a dedicated Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You will assist with daily operations, contribute to training, and motivate Stylists, while upholding the brand's culture and values.

Ideal candidates have retail experience and a passion for fashion, with strong communication skills and a willingness to work flexible hours, including evenings and weekends.

Qualifications

• Retail and/or customer service experience required.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Genuine enthusiasm for fashion and helping others develop personal style.
• Growth mindset and willingness to learn and embrace new ideas.
• Passion for giving back and serving the community.
• Shared appreciation for Family, Fashion and Philanthropy values.

Responsibilities

• You’re Customer Focused: model WOW service with a customer-first mentality and train Stylists to ensure WOW experiences.
• Drive sales by maximizing store productivity and building guest connections through WOW experiences.
• Build networks by supporting brand awareness through philanthropic efforts and community initiatives.
• Instill trust by maintaining store safety standards and adhering to asset protection policies.
• Communicate effectively with guests to educate them on product details and personal style.
• Be nimble, flexible across Salesfloor, Color Bar, Events, and Back of House.
• Collaborate with team to provide WOW experiences for all guests.
• Take action to resolve guest concerns and pursue opportunities with urgency and energy.
• Display courage with clear goals and ongoing feedback.
• Must be over the age of 18 and able to lift 50 lbs and stand for long shifts.

Skills

Retail experience

Customer service

Communication skills

Sales orientation

Job description

Kendra Scott, LLC is seeking a dedicated Key Holder to support the Store Leadership Team and deliver WOW guest experiences. You will assist with daily operations, contribute to training, and motivate Stylists, while upholding the brand's culture and values.

Ideal candidates have retail experience and a passion for fashion, with strong communication skills and a willingness to work flexible hours, including evenings and weekends.