Retail Team Lead & Trainer: Elevate Customer Experience

Floor & Decor Holdings Inc.; West Chester Township (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. seeks a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information.

The position emphasizes core values, safety procedures, and guidance to staff to maintain high standards of merchandising and customer interaction. Responsibilities include coordinating certification courses, teaching the basics of retail philosophy, and supporting showroom floor processes.

Qualifications

• High School Diploma or GED plus 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections and process at checkout.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Floor & Decor Holdings Inc. seeks a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and accurate product information.

The position emphasizes core values, safety procedures, and guidance to staff to maintain high standards of merchandising and customer interaction. Responsibilities include coordinating certification courses, teaching the basics of retail philosophy, and supporting showroom floor processes.