Retail Team Lead: Store Ops & Customer Service

Rack Room Shoes; Lafayette (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes in Lafayette, IN is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. The role involves training staff and stepping in for Store Manager as needed to maintain sales and service goals.

Ideal candidates demonstrate strong verbal and written communication, managerial skills, and the ability to lead a team in a fast-paced retail environment while upholding standards in merchandising and customer service.

Qualifications

• Approved background check
• Good verbal and written communication skills
• Strong managerial and organizational abilities

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance
• Provide leadership and training to staff; cover shifts when needed
• Maintain service levels, handle customer issues with urgency
• Manage POS, pricing, discounts, loyalty, and opening/closing procedures
• Oversee inventory, merchandising, and shelf presentation to company standards
• Handle payroll-related tasks, scheduling, and attendance
• Support loss prevention efforts and protect company assets
• Strive to meet sales, service and operational objectives

Skills

Verbal & written communication

Managerial & organizational skills

Job description

Rack Room Shoes in Lafayette, IN is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. The role involves training staff and stepping in for Store Manager as needed to maintain sales and service goals.

Ideal candidates demonstrate strong verbal and written communication, managerial skills, and the ability to lead a team in a fast-paced retail environment while upholding standards in merchandising and customer service.