Store Team Lead: Ops & Customer Experience

Rack Room Shoes; Greenwood (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Greenwood, IN is seeking a Team Lead to supervise day-to-day store operations, ensure compliance with company policies, and provide leadership to staff under the Store Manager and Assistant Store Manager. The role is on-site and eligible for full-time consideration.

Responsibilities include staff training, resolving customer issues with urgency, managing POS transactions, inventory, merchandising, payroll, and loss prevention while striving to meet sales and service goals.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational capabilities.
• Background check approval required.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service standards.
• Provide service training and leadership to staff.
• Resolve customer issues with urgency and satisfaction.
• Oversee POS transactions, sales, discounts, refunds, and loyalty processes.
• Inventory control, pricing management, and physical inventory procedures.
• Merchandising, visual presentation and promotional signage adherence.
• Payroll-related duties including scheduling and attendance.
• Loss prevention and safeguarding company assets.

Skills

Communication skills

Managerial ability

Organizational skills

Customer service

Job description

Rack Room Shoes in Greenwood, IN is seeking a Team Lead to supervise day-to-day store operations, ensure compliance with company policies, and provide leadership to staff under the Store Manager and Assistant Store Manager. The role is on-site and eligible for full-time consideration.

Responsibilities include staff training, resolving customer issues with urgency, managing POS transactions, inventory, merchandising, payroll, and loss prevention while striving to meet sales and service goals.