Retail Team Lead: Sales, Service & Store Growth

Puma Group; United States; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a Store Associate to deliver excellent customer experiences and drive sales in a fast-paced retail environment. You will support the Store Manager with staffing, training and achieving KPI targets while ensuring accurate merchandising and inventory control.

The role requires flexibility to work weekends, evenings, and holidays; strong teamwork and communication are essential. Base pay ranges from $21.00 to $24.00 hourly, plus bonus and benefits.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals
• Demonstrated ability to reason through complex issues
• Excellent communication skills and teamwork

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Assist Store Manager with recruitment, training and development of employees
• Manage payroll control and scheduling to maintain profitability while delivering high service levels
• Handle and process incoming and outgoing merchandise and maintain inventory accuracy
• Comply with all Policies & Procedures and safety standards
• Work non-traditional hours including weekends, evenings and holidays as required

Skills

Customer service

Retail experience

Sales goals

Communication skills

MS Office

Retail software

Team player

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a Store Associate to deliver excellent customer experiences and drive sales in a fast-paced retail environment. You will support the Store Manager with staffing, training and achieving KPI targets while ensuring accurate merchandising and inventory control.

The role requires flexibility to work weekends, evenings, and holidays; strong teamwork and communication are essential. Base pay ranges from $21.00 to $24.00 hourly, plus bonus and benefits.