Retail Store Lead: Elevate Service & Sales Performance

PUMA North America, Inc.; North Carolina; On-site; USD 25,000 - 29,000; Part time

Job summary

PUMA North America, Inc. is seeking a customer-focused store associate to deliver exceptional service in a fast-paced retail environment.

You will drive sales and KPI performance, manage merchandise and payroll, and uphold brand standards while collaborating with the store team. The role requires 1–2 years in retail customer service, strong communication, teamwork, basic MS Office and retail software skills, and the ability to lift up to 30 pounds.

Qualifications

• 1–2 years of experience in a customer service-oriented retail environment.
• Ability to reason through complex issues.
• Strong teamwork and communication skills.
• Ability to learn quickly and adapt to new tasks.
• Computer skills and basic knowledge of MS Office and retail software.
• Ability to stand, walk, and lift up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience in the Store.
• Drive sales, KPIs and profitability through planning, expense control and service.
• Manage payroll control to maintain profitability while delivering great service.
• Merchandise opportunities and communicate with Store/Assistant Store Manager.
• Handle and process incoming and outgoing merchandise.
• Adhere to all policies, procedures, core competencies and accountabilities.
• Maintain a safe, healthy and compliant working/shopping environment.
• Work non-traditional hours including weekends, evenings, and holidays.

Skills

Customer service

Communication skills

Team player

Learning agility

Physical stamina

Retail knowledge

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a customer-focused store associate to deliver exceptional service in a fast-paced retail environment.

You will drive sales and KPI performance, manage merchandise and payroll, and uphold brand standards while collaborating with the store team. The role requires 1–2 years in retail customer service, strong communication, teamwork, basic MS Office and retail software skills, and the ability to lift up to 30 pounds.