Store Leader — Customer Experience & Sales

PUMA North America, Inc.; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a Store Associate to maintain exceptional customer experiences and drive sales in a high-traffic retail location. You will support brand standards, assist with merchandise planning, and help ensure a profitable, compliant store environment.

The role requires flexibility for non-traditional hours including weekends, evenings, and holidays. Base pay ranges from $18.00 to $21.00 per hour, with bonus and benefits available.

Qualifications

• 1 – 2 years’ experience in a customer service-oriented retail environment
• Demonstrated ability to reason through complex issues
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs, and retail software
• The ability to constantly walk and move about is required.
• Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Responsible for payroll control to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for handling and processing incoming and outgoing merchandise.

Skills

Customer service

Team player

Communication skills

Learning agility

MS Office

Retail software

Mobility

Senses awareness

Lifting up to 30 lbs

Tools

MS Office

Retail software

Job description

PUMA North America, Inc. is seeking a Store Associate to maintain exceptional customer experiences and drive sales in a high-traffic retail location. You will support brand standards, assist with merchandise planning, and help ensure a profitable, compliant store environment.

The role requires flexibility for non-traditional hours including weekends, evenings, and holidays. Base pay ranges from $18.00 to $21.00 per hour, with bonus and benefits available.