Retail Team Lead: Sales, Service & Growth

tmobile; South Bend (IN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is hiring for a store leadership role focused on developing the retail team to meet customer needs and sales goals. You will coach staff, ensure excellent service, and manage operations to uphold store standards.

The role emphasizes knowledge of products, customer engagement, and leadership practices to drive performance and customer satisfaction at the retail location.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to boost performance.
• Manage store operations including visual merchandising and plan-o-gram compliance.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a store leadership role focused on developing the retail team to meet customer needs and sales goals. You will coach staff, ensure excellent service, and manage operations to uphold store standards.

The role emphasizes knowledge of products, customer engagement, and leadership practices to drive performance and customer satisfaction at the retail location.