Retail Team Lead - Develop People, Drive Sales & Service

T-MOBILE USA, Inc.; El Paso (TX); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a store leader to coach the retail team to meet sales targets and deliver customer‑focused service. You will guide coaching, training, and operational management to uphold store standards and product knowledge.

The role emphasizes leadership, teamwork, and reliability, with strong emphasis on customer engagement and efficiency, plus a comprehensive benefits package and ongoing growth opportunities within the Un-carrier culture.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in retail preferred.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

People Management

Product Knowledge

Change Management

Team Coaching

Time Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leader to coach the retail team to meet sales targets and deliver customer‑focused service. You will guide coaching, training, and operational management to uphold store standards and product knowledge.

The role emphasizes leadership, teamwork, and reliability, with strong emphasis on customer engagement and efficiency, plus a comprehensive benefits package and ongoing growth opportunities within the Un-carrier culture.