Retail Team Lead & Sales Coach

T-Mobile; Quincy (IL); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

401(k) plan

Stock grants

Paid time off

Holiday pay

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a store leader to guide retail teams in delivering exceptional customer service and strong sales results. You will coach staff, manage store standards, and lead operations to meet targets while maintaining product knowledge and adherence to procedures.

The role emphasizes leadership, coaching conversations, and performance monitoring to drive customer satisfaction and retail success across locations.

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience in retail (Preferred).

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Communication

Customer Service

Change Agility

Product Knowledge

Sales

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leader to guide retail teams in delivering exceptional customer service and strong sales results. You will coach staff, manage store standards, and lead operations to meet targets while maintaining product knowledge and adherence to procedures.

The role emphasizes leadership, coaching conversations, and performance monitoring to drive customer satisfaction and retail success across locations.