Retail Team Lead — Premium Store & Customer Experience

Topologie International; San Francisco (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Topologie is seeking a Keyholder in our San Francisco store to help lead the sales team, deliver outstanding customer experiences, and oversee daily operations with excellence.

You will mentor and develop sales associates, support the Store Manager with clear goals and feedback, oversee inventory, visual merchandising, and store presentation to the highest standard, and analyze sales reports to identify trends and opportunities for growth.

Qualifications

• 2+ years of store experience in premium or lifestyle retail.
• Strong communication skills and ability to build rapport with diverse teams and customers.
• Passionate about customer experience, brand storytelling, and community engagement.
• Comfortable working in a start-up environment and evolving responsibilities.
• Ability to occasionally lift and move up to 30 lbs as part of daily store operations.

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service.
• Support the Store Manager in setting goals and providing feedback to staff.
• Oversee daily store operations including opening/closing, inventory, and merchandising.
• Analyze sales reports and KPIs to identify trends and opportunities for growth.
• Contribute to strategies that enhance customer satisfaction and loyalty.

Skills

Retail experience

Customer focus

Organizational skills

Adaptability

Design passion

Problem solving

Job description

Topologie is seeking a Keyholder in our San Francisco store to help lead the sales team, deliver outstanding customer experiences, and oversee daily operations with excellence.

You will mentor and develop sales associates, support the Store Manager with clear goals and feedback, oversee inventory, visual merchandising, and store presentation to the highest standard, and analyze sales reports to identify trends and opportunities for growth.