Luxury Retail Keyholder & Clienteling Pro

St. John Knits; San Francisco (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

St. John Knits in San Francisco seeks a Keyholder to support store management and the team by driving sales plans and executing operational tasks.

You will consistently hit KPI targets, develop new clients, and maintain a pristine client book with appointments, consignments and follow-up communications. You will promote brand programs, stay current on product trends, and act as manager on duty when scheduled, ensuring POS accuracy and store compliance.

Qualifications

• 2-5 years retail sales experience.
• Luxury experience preferred.
• Exemplary selling and clienteling skills.
• Computer skills: Word, Excel, Outlook and POS systems.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals.
• Actively develops new clients by finding ways to enhance and develop business.
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients.
• Effectively captures client data for connecting with clients and building relationships.
• Communicates and successfully promotes St. John promotional programs, marketing tools and events.
• Acts as the manager on duty when scheduled, to support all business functions.
• Opens and closes the store - performing all tasks to Company standard and compliance.
• Assist in execution and maintenance of visual merchandising standards consistent with the Company brand standards.

Skills

Retail sales

Clienteling

Luxury experience

Communication

CRM

Tools

POS systems

Microsoft Excel

Microsoft Word

Outlook

Job description

St. John Knits in San Francisco seeks a Keyholder to support store management and the team by driving sales plans and executing operational tasks.

You will consistently hit KPI targets, develop new clients, and maintain a pristine client book with appointments, consignments and follow-up communications. You will promote brand programs, stay current on product trends, and act as manager on duty when scheduled, ensuring POS accuracy and store compliance.