Store Lead & Customer Experience Specialist

Taylor Stitch; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discount on Taylor Stitch

Job summary

Taylor Stitch is seeking a Key Holder for one of its San Francisco stores. You will deliver excellent service, drive sales, and run the store in the Store Manager's absence. You’ll open/close, handle cash, manage keys and security, and ensure accurate end-of-day reporting.

Ideal candidates have 1+ year retail experience, strong clienteling and product knowledge, and reliability. Shopify POS experience is a bonus as you lead shifts and support the team.

Qualifications

• 1+ year of retail or sales experience.
• Experience with POS systems and cash handling.
• Strong customer service and clienteling skills.
• Demonstrated reliability, attendance, and punctuality.
• Sound judgment and ability to serve as shift point of contact.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Availability to work opening/closing shifts, weekends, and holidays.

Responsibilities

• Greet and engage customers, guiding style and product features.
• Drive store sales through clienteling and product knowledge.
• Open and close the store, manage keys, alarm codes and security.
• Count cash drawers, reconcile registers, and deposits.
• Lead shifts in absence of a manager.
• Resolve customer concerns and escalate when needed.
• Model sales techniques and train new teammates.
• Process sales, returns, exchanges, repairs, and alterations at the register.
• Track alteration and repair orders through pickup.
• Coordinate with ecommerce to resolve cross-channel issues.
• Receive and stock shipments; support cycle counts and inventory accuracy.
• Maintain merchandising standards and clean store and stockroom.
• Communicate shift notes and results to Store Manager at handoff.

Skills

Retail sales

POS systems

Cash handling

Customer service

Reliability

Attendance

Communication

Organizational skills

Attention to detail

Tools

Shopify POS

Job description

Taylor Stitch is seeking a Key Holder for one of its San Francisco stores. You will deliver excellent service, drive sales, and run the store in the Store Manager's absence. You’ll open/close, handle cash, manage keys and security, and ensure accurate end-of-day reporting.

Ideal candidates have 1+ year retail experience, strong clienteling and product knowledge, and reliability. Shopify POS experience is a bonus as you lead shifts and support the team.