Frontline Store Leader – Elevate Customer Experience

S?zane; San Francisco (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

S?zane is seeking a Keyholder to lead the customer experience in our San Francisco boutique. You will ensure a personalized welcome, proactive service, and expert product knowledge across in-store and online channels.

As a frontline manager, you will guide the floor team, promote collaboration, and maintain standards in line with the brand. Join a dynamic, fashion-forward team committed to exceptional service.

Qualifications

• Passionate about retail and customer service.
• Able to lead and develop your team by example.
• Dynamic, agile, and proactive in a fast paced environment.

Responsibilities

• Provide a personalized welcome and exceptional service to customers.
• Lead and motivate the team on the floor to ensure a smooth operation.
• Oversee front-of-house activities and omnichannel customer experience.
• Ensure brand standards and visual merchandising are maintained throughout shifts.
• Train new team members and share knowledge with colleagues.

Skills

Customer service

Team leadership

Store operations

Sales knowledge

Tools

POS system

Job description

S?zane is seeking a Keyholder to lead the customer experience in our San Francisco boutique. You will ensure a personalized welcome, proactive service, and expert product knowledge across in-store and online channels.

As a frontline manager, you will guide the floor team, promote collaboration, and maintain standards in line with the brand. Join a dynamic, fashion-forward team committed to exceptional service.