Senior Key Holder: Lead Retail & Merchandising

Topdrawer; Berkeley (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Employee Discount

Health Insurance

Dental Insurance

Vision Insurance

FSA

401(k) Matching

Sales Commission

Job summary

Topdrawer seeks a Senior Key Holder in Berkeley to lead daily store operations and mentor the team. You will open/close, manage key merchandising areas, and drive an elevated customer experience through storytelling and service.

Ideal candidates have 2+ years in customer-facing retail, strong communication, and a passion for design-driven retail. This role offers growth toward Assistant Store Manager, with a generous employee discount and comprehensive benefits.

Qualifications

• 2+ years of customer-facing retail experience.
• Curious about the why behind business decisions.
• Organized and dependable with strong attention to detail.
• Strong communicator in a team-first environment.

Responsibilities

• Lead customer experience and build relationships through product storytelling.
• Represent Topdrawer values on the sales floor through service and leadership.
• Open/close the store and lead during peak periods.
• Mentor new team members and uphold store standards.
• Oversee merchandising, stock replenishment, and floor sets.
• Monitor KPIs and assist with store planning.

Skills

Customer-facing experience

Leadership potential

Communication

Detail-oriented

Job description

Topdrawer seeks a Senior Key Holder in Berkeley to lead daily store operations and mentor the team. You will open/close, manage key merchandising areas, and drive an elevated customer experience through storytelling and service.

Ideal candidates have 2+ years in customer-facing retail, strong communication, and a passion for design-driven retail. This role offers growth toward Assistant Store Manager, with a generous employee discount and comprehensive benefits.