Support Keyholder — Store Leader & Customer Experience

Theory; New York (NY); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Paid time off

Vision insurance

Job summary

The Theory team in New York is seeking a dedicated Support Keyholder to help drive store sales and optimize inventory flows. You will bridge front and back of house, model strong leadership, and elevate the customer experience in a fast-paced fashion environment.

Responsibilities include maintaining stock, ensuring accurate POS operations, coaching staff, and upholding brand standards in product knowledge and visual presentation. This role offers full-time work with comprehensive benefits.

Qualifications

• 3-4 years’ prior work experience in a client-centric, sales, support, or back of house environment.
• Dynamic interpersonal and communication skills, both verbal and written.
• Computer skills to operate point of sale system; teamwork is a plus.

Responsibilities

• Demonstrate excellent knowledge of the product to support brand goals.
• Understand company tools, incentives & strategies to support meeting store sales goals.
• Familiar with product knowledge and visual merchandising guidelines.
• Manage all back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures.
• Ensure all inventory transactions are processed accurately and in a timely manner.
• Ensure effective communication between store manager & other team members.
• Coaching and developing team on FOH/BOH policy and procedures.
• Provide consistent feedback for accountability to improve performance.

Job description

The Theory team in New York is seeking a dedicated Support Keyholder to help drive store sales and optimize inventory flows. You will bridge front and back of house, model strong leadership, and elevate the customer experience in a fast-paced fashion environment.

Responsibilities include maintaining stock, ensuring accurate POS operations, coaching staff, and upholding brand standards in product knowledge and visual presentation. This role offers full-time work with comprehensive benefits.