Retail Team Lead — Ops, Training & Customer Experience

Rack Room Shoes; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Las Vegas is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will lead, train, and guide staff under Store Manager direction, stepping in during absences to maintain service standards and sales goals.

The role emphasizes strong communication, people management, and operational execution to deliver a superior customer experience and store performance.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Approved background check

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Las Vegas is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will lead, train, and guide staff under Store Manager direction, stepping in during absences to maintain service standards and sales goals.

The role emphasizes strong communication, people management, and operational execution to deliver a superior customer experience and store performance.