Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes; Sparks (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Sparks, NV is seeking a Team Lead to assist in supervising day-to-day store operations and ensure compliance with company policies. You will provide leadership, training and guidance to staff under the Store Manager and Assistant Manager, stepping in when they are unavailable to maintain smooth store functions.

The role emphasizes delivering excellent customer service, achieving sales and operational objectives, and developing a high-performing team in a fast-paced retail

Qualifications

• Team leadership and supervisory skills.
• Strong verbal and written communication abilities.
• Managerial and organizational capabilities.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• In absence of Store Manager, assume full responsibility for store operations.
• Strive to meet sales, service and operational objectives.
• Maintain compliance with company policies and procedures.

Skills

Team leadership

Verbal communication

Written communication

Job description

Rack Room Shoes in Sparks, NV is seeking a Team Lead to assist in supervising day-to-day store operations and ensure compliance with company policies. You will provide leadership, training and guidance to staff under the Store Manager and Assistant Manager, stepping in when they are unavailable to maintain smooth store functions.

The role emphasizes delivering excellent customer service, achieving sales and operational objectives, and developing a high-performing team in a fast-paced retail