Retail Team Lead: Operations & Customer Experience

Rack Room Shoes; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Bluffton, SC is seeking a Team Lead to supervise day-to-day store operations and ensure policy compliance. You will lead staff, train associates, and guide performance under Store/Assistant Manager direction, stepping in during absences to maintain store performance.

The role focuses on delivering a standout customer experience, meeting sales and service goals, and maintaining operations across sales, inventory, and payroll processes.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership, guidance and training to store staff.
• Oversee POS transactions, including sales, discounts and refunds.
• Manage inventory control, receiving, pricing and stock integrity.
• Lead merchandising, housekeeping and visual presentation to brand standards.
• Assist with scheduling, payroll budgeting and attendance.
• Train and develop direct reports adhering to company policies.
• Support loss prevention and protection of company assets.
• Aim to meet or exceed sales, service and operational objectives.

Skills

Verbal communication

Written communication

Managerial skills

Organization

Job description

Rack Room Shoes in Bluffton, SC is seeking a Team Lead to supervise day-to-day store operations and ensure policy compliance. You will lead staff, train associates, and guide performance under Store/Assistant Manager direction, stepping in during absences to maintain store performance.

The role focuses on delivering a standout customer experience, meeting sales and service goals, and maintaining operations across sales, inventory, and payroll processes.