Store Team Lead: Ops & Customer Experience

Rack Room Shoes; North Myrtle Beach (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise day-to-day store operations in Myrtle Beach, ensuring compliance with company policies and driving sales objectives. You will train staff, support the Store Manager, and assume full responsibility in their absence to maintain service standards.

This role emphasizes leadership, customer experience, and efficient operational oversight, with opportunities for full- or part-time management status in a fast-paced retail environment.

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise daily store operations and ensure adherence to company policies.
• Provide leadership, guidance and training to store staff under direct supervision of Store Manager and Assistant Store Manager.
• Address customer issues with urgency and professionalism to ensure customer satisfaction.
• Oversee POS transactions, sales, discounts and refunds per policy.
• Manage inventory controls including receiving, pricing, markdowns and loss prevention.
• Lead merchandising, housekeeping, promotional signage and store presentation.

Skills

Team Leadership

Communication

Organizational Skills

Job description

Rack Room Shoes seeks a Team Lead to supervise day-to-day store operations in Myrtle Beach, ensuring compliance with company policies and driving sales objectives. You will train staff, support the Store Manager, and assume full responsibility in their absence to maintain service standards.

This role emphasizes leadership, customer experience, and efficient operational oversight, with opportunities for full- or part-time management status in a fast-paced retail environment.