Retail Team Lead – Luxury Brand & VIP Service

kate spade new york; Milpitas (CA); On-site; USD 23,419 - 37,195; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition help

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership in Milpitas. You will create a customer-first, high-energy sales environment, drive productivity, coach the team, manage open/close procedures, and uphold brand standards on selling behaviors and operations.

You will lead client development, exceed KPI targets, oversee inventory, and contribute to omni-channel initiatives like live-stream shopping.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong written and verbal communication skills and multi-tasking ability.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales while leading the team to meet sales and KPI targets.
• Build client relationships and drive repeat business and VIP retention.
• Coach team on goals, performance, recruitment, onboarding, and development.
• Perform opening/closing procedures, cash handling, and inventory control.
• Lead omni-channel and virtual selling initiatives and data-driven selling.

Skills

Retail management

Team leadership

Communication

Customer focus

Digital literacy

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to support store leadership in Milpitas. You will create a customer-first, high-energy sales environment, drive productivity, coach the team, manage open/close procedures, and uphold brand standards on selling behaviors and operations.

You will lead client development, exceed KPI targets, oversee inventory, and contribute to omni-channel initiatives like live-stream shopping.