Luxury Retail Store Leader

kate spade new york; Milpitas (CA); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity/Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a dynamic Store Leader to maximize productivity and profitability in Milpitas, CA. You will build a high-performing team, elevate the service environment, and drive clienteling, omni-channel sales, and operational excellence.

You will recruit and coach staff, monitor KPIs, and collaborate with cross-functional partners to execute branding and merchandising strategies, while upholding loss prevention and compliance standards.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment, strong English language proficiency.

Responsibilities

• Model service behaviors and selling standards to provide a premium client experience.
• Recruit, onboard, train, and motivate a high-performing team reflecting the brand values.
• Take ownership of store financial performance by forecasting and delivering against sales goals.
• Communicate brand aesthetics and ensure visual storytelling through displays and windows.
• Oversee operations, including cash handling, scheduling, payroll, and loss prevention compliance.

Skills

Store leadership

Coaching & development

Stakeholder mgmt

Communication

Conflict mediation

Data-driven decisions

English proficiency

Social media literacy

Live/virtual selling

Tools

Microsoft Office

CRM/clienteling tools

Job description

Kate Spade New York is seeking a dynamic Store Leader to maximize productivity and profitability in Milpitas, CA. You will build a high-performing team, elevate the service environment, and drive clienteling, omni-channel sales, and operational excellence.

You will recruit and coach staff, monitor KPIs, and collaborate with cross-functional partners to execute branding and merchandising strategies, while upholding loss prevention and compliance standards.