Luxury Retail Supervisor — Elevate Service & VIP Sales

Tapestry, Inc.; California; On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in California is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity and profitability through coaching, KPI attainment, and exceptional service.

You will recruit, onboard, and develop the team, model brand standards, and ensure operational excellence with accurate cash handling, inventory, and omni-channel initiatives. Must excel in communication and clienteling.

Qualifications

• Strong written and verbal communication skills.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.

Skills

Communication

Retail management

Microsoft Excel

Social media literacy

Omni-channel tools

English proficiency

Tools

Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York in California is seeking a Supervisor to lead a high-energy, customer-first sales floor. You will drive store productivity and profitability through coaching, KPI attainment, and exceptional service.

You will recruit, onboard, and develop the team, model brand standards, and ensure operational excellence with accurate cash handling, inventory, and omni-channel initiatives. Must excel in communication and clienteling.