Luxury Retail Supervisor — Lead Sales & Service

Tapestry, Inc.; Santa Clara (CA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Store Supervisor in Santa Clara, CA to lead a high-energy, customer-first sales floor. You will drive team performance, coaching, and clienteling while upholding Kate Spade standards and operational excellence.

You will analyze sales metrics, foster VIP relationships, and support recruitment and training to elevate service, selling behaviors, and store profitability. Flexibility for schedule and physical tasks is required.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Skills

Leadership

Customer service

Communication

Multitasking

Tools

Microsoft Excel

Job description

Kate Spade New York seeks a Store Supervisor in Santa Clara, CA to lead a high-energy, customer-first sales floor. You will drive team performance, coaching, and clienteling while upholding Kate Spade standards and operational excellence.

You will analyze sales metrics, foster VIP relationships, and support recruitment and training to elevate service, selling behaviors, and store profitability. Flexibility for schedule and physical tasks is required.