Retail Team Lead: Inspire, Coach & Drive Customer Success

T-MOBILE USA, Inc.; Peabody (MA); On-site; USD 43,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Life insurance

Job summary

The Retail Associate Manager at T-Mobile USA, Inc. partners with the Store Manager to lead and develop the store team, delivering T-Mobile's customer-centric goals. You will coach Mobile Experts, ensure a simple, confident customer experience, and drive performance through training and observations.

Qualifications include a High School Diploma/GED and at least 1 year in customer service or retail. The role offers a comprehensive benefits package and opportunities for growth within the company.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service or sales experience, retail preferred.

Responsibilities

• Lead and develop store team in partnership with Store Manager.
• Orient and coach Mobile Experts to deliver excellent customer service.
• Manage customer wait times and keep product knowledge up to date.
• Ensure store visuals align with company standards and promotions.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

The Retail Associate Manager at T-Mobile USA, Inc. partners with the Store Manager to lead and develop the store team, delivering T-Mobile's customer-centric goals. You will coach Mobile Experts, ensure a simple, confident customer experience, and drive performance through training and observations.

Qualifications include a High School Diploma/GED and at least 1 year in customer service or retail. The role offers a comprehensive benefits package and opportunities for growth within the company.