Retail Team Lead & Customer Experience Coach

T-MOBILE USA, Inc.; Poteau (OK); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Commuter benefits

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Lead to guide store teams in delivering exceptional customer service and achieving sales targets. You will coach staff on product knowledge and customer interactions while maintaining store standards and controlling expenses.

Qualifications include a High School Diploma or GED and at least 1 year of customer service or retail experience. The role offers comprehensive benefits and opportunities for professional growth within a dynamic retail environment.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Change Agility

Change Management Coaching

Customer Engagement

Customer wait times management

Monitoring Performance

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Team Lead to guide store teams in delivering exceptional customer service and achieving sales targets. You will coach staff on product knowledge and customer interactions while maintaining store standards and controlling expenses.

Qualifications include a High School Diploma or GED and at least 1 year of customer service or retail experience. The role offers comprehensive benefits and opportunities for professional growth within a dynamic retail environment.