Retail Team Lead - Customer Experience & Growth

T-Mobile; Conway (AR); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. The Retail Associate Manager partners with the Store Manager to lead and develop the store team, delivering T-Mobile’s customer-centric goals and Mobile Expert success.

The role focuses on coaching staff, maintaining a high-quality store environment, and ensuring adherence to brand standards while driving financial results and customer satisfaction.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Knowledge, Skills and Abilities: Communication (Required), Leadership (Required), Store Operations (Required).
• Licenses: At least 18 years of age; legally authorized to work in the United States.

Responsibilities

• Infuse Mobile Experts with a passion for serving customers and orient them to Loving Our Customers.
• Ensure customer needs are met and build confidence by making experiences comfortable and simple.
• Complete observations of interactions, including feedback, used in training and coaching conversations.
• Effectively manage customer wait time and stay current on products, services and promotions.
• Lead by example and stay up to date on products, services, training and leadership best practices.
• Maintain store environment and adhere to national plan-o-gram standards; ensure displays are current.
• Ensure team knowledge of store systems and communications; deliver financial results and manage expenses.
• Drive discounts and credits in line with store policies.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

1 year customer service / sales experience (retail preferred)

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. The Retail Associate Manager partners with the Store Manager to lead and develop the store team, delivering T-Mobile’s customer-centric goals and Mobile Expert success.

The role focuses on coaching staff, maintaining a high-quality store environment, and ensuring adherence to brand standards while driving financial results and customer satisfaction.