Retail Team Lead: Mobile Expert Coach

T-Mobile; Peabody (MA); On-site; USD 43,000 - 101,000; Full time

Job summary

The Retail Associate Manager at T-Mobile partners with the Store Manager to develop the store team and deliver exceptional customer experiences while driving Mobile Expert success. You will lead by example, stay current on products and promotions, coach staff to meet monthly performance targets, and ensure store standards and financial accountability are maintained.

In this role you will mentor team members, handle scheduling, and contribute to a positive, inclusive work environment that

Qualifications

• High School Diploma or GED is required.
• Retail or customer service experience preferred.
• Strong communication and leadership skills.

Responsibilities

• Orient and ground Mobile Experts to a standard of Loving Our Customers and support store team development.
• Lead by example, ensure training on time and maintain store environment per plan-o-gram standards.
• Deliver customer service excellence and achieve monthly success measurements.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

The Retail Associate Manager at T-Mobile partners with the Store Manager to develop the store team and deliver exceptional customer experiences while driving Mobile Expert success. You will lead by example, stay current on products and promotions, coach staff to meet monthly performance targets, and ensure store standards and financial accountability are maintained.

In this role you will mentor team members, handle scheduling, and contribute to a positive, inclusive work environment that