Retail Team Lead - Guest Experience & KPIs

Workstream; Toledo (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

Buff City Soap is seeking a part-time Supervisor to lead a team at our Toledo location. You will guide and train team members, promote consistent adherence to policies, and focus on delivering an exceptional guest experience while achieving KPIs.

You will manage daily production, product knowledge, and store operations, while coordinating with the General Manager to drive sales and maintain safety standards. This role requires strong communication and organizational skills.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Excellent written and verbal communication skills.
• Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office.
• Must be team oriented, self-motivated and well organized.

Responsibilities

• Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures).
• Embody our culture, mission, and core values.
• Follow all safety guidelines for working with lye, raw materials, and equipment.
• Provide excellent guest service by building good relationships and understanding and meeting their needs.
• Become an expert in the products that are made at the store and be able to make recommendations.
• Ability to help drive sales through service.
• Greeting guests (whether new or returning) every time they visit the store.
• Work closely with General Manager and/or Assistant Manager to execute all initiatives in the store.
• Help achieve and maintain all major key performance indicators (KPIs).
• Assist in maximizing guest retention through leading and training the store team to ensure high levels of customer service
• Responsible for scheduling, planning, and executing store parties.
• Manage and track stock of raw materials, finished products and supplies.
• Work to maintain store cleanliness and upkeep (using and following checklists).
• Actively communicate with store management team about the status of a shift, maintenance issues, etc.

Skills

Communication

Teamwork

Organization

Self-motivation

Education

High School Diploma or GED

Tools

Gmail

Google Workspace

Google Docs

Google Drive

Microsoft Office

Job description

Buff City Soap is seeking a part-time Supervisor to lead a team at our Toledo location. You will guide and train team members, promote consistent adherence to policies, and focus on delivering an exceptional guest experience while achieving KPIs.

You will manage daily production, product knowledge, and store operations, while coordinating with the General Manager to drive sales and maintain safety standards. This role requires strong communication and organizational skills.