Store Leader: Customer Experience & Ops

Buff City Soap Franchise; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

Paid time off

Flexible scheduling

401(k) with company match

Employee discounts

Professional development

Outside retailer discounts

Job summary

Buff City Soap is seeking a Store Manager to lead a team in creating Buff City experiences for clients. You will supervise day-to-day makery operations, hire and train staff, ensure client satisfaction, and maintain store standards. The role requires staffing oversight, inventory control, and adherence to wage laws.

A strong focus on culture, safety, and performance is essential. We value college education but it's not required; prior management and sales experience, plus basic computer skills,

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills.
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the makery team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Manage and track stock of raw materials, finished products, and supplies.
• Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
• Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
• Manage and track stock of raw materials, finished products, and supplies.
• Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in makery performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• Has reliable ability and transportation to go to the bank as needed.
• The Store Manager is required to work the following time frames each work week based on their hourly or salary status: Salaried Store Managers must work at least 40 hours per week over at least 5 days per week. Any additional hours worked are unpaid; Hourly Store Managers must work at least 32 hours per week over at least 4 days per week. Overtime requires approval.
• The Store Manager is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Skills

Management experience

Sales experience

Customer service

Word

Excel

Outlook

Fast-paced environment

Leadership

Team building

Delegation

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Buff City Soap is seeking a Store Manager to lead a team in creating Buff City experiences for clients. You will supervise day-to-day makery operations, hire and train staff, ensure client satisfaction, and maintain store standards. The role requires staffing oversight, inventory control, and adherence to wage laws.

A strong focus on culture, safety, and performance is essential. We value college education but it's not required; prior management and sales experience, plus basic computer skills,