Store Manager - Customer Experience & Ops Lead

Buff City Soap; Waukee (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO

Flexible Scheduling

Employee Discounts

Professional Development

Exclusive Discounts

Job summary

Buff City Soap is seeking a Store Manager to lead a makery team, create and maintain Buff City experiences for clients, and run the overall operation.

You will supervise staffing, train employees, ensure client satisfaction, manage inventory, and uphold brand standards across the store.

This role requires strong leadership, organization, scheduling, and a flexible, customer‑focused approach in a fast‑paced retail environment.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic computer skills (Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritise and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the makery team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Manage and track stock of raw materials, finished products, and supplies.
• Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
• Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
• Manage and track stock of raw materials, finished products, and supplies.
• Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the makery.
• Utilizes financial reports to identify and address trends and issues in makery performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• Has reliable ability and transportation to go to the bank as needed.
• The Store Manager is required to work the following time frames each work week based on their hourly or salary status:
• Salaried Store Managers must work at least 40 hours per week over at least 5 days per week.
• Hourly Store Managers must work at least 32 hours per week over at least 4 days per week. Overtime rules apply.

Skills

Management and/or Sales experience

Basic computer skills

Leadership

Team building

Prioritization & delegation

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Buff City Soap is seeking a Store Manager to lead a makery team, create and maintain Buff City experiences for clients, and run the overall operation.

You will supervise staffing, train employees, ensure client satisfaction, manage inventory, and uphold brand standards across the store.

This role requires strong leadership, organization, scheduling, and a flexible, customer‑focused approach in a fast‑paced retail environment.