Retail Team Lead - Elevate Store Ops & Customer Experience

Rack Room Shoes; Washington (Washington County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Responsibilities include supervising POS, inventory, merchandising, payroll, and staff development while maintaining high service standards and loss prevention. Strong communication and organizational skills are essential.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise and manage day-to-day store operations.
• Lead and train staff under Store Manager guidance.
• Ensure compliance with company policies and procedures.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory, pricing, and damage control, including physical inventories.
• Drive merchandising standards and promotional signage.
• Monitor payroll, scheduling, and attendance.
• Develop direct reports and reinforce customer service standards.
• Support loss prevention and protect company assets.

Skills

Verbal communication

Written communication

Managerial skills

Job description

Responsibilities include supervising POS, inventory, merchandising, payroll, and staff development while maintaining high service standards and loss prevention. Strong communication and organizational skills are essential.